Support Plans

Lighthouse Digital POS wants you to get the most out of your POS equipment without losing your precious time, therefore in addition to the free support tools we have formed 4 support plans to help those that do not have the time to setup the system or programming the menu, and those that do not have enough IT knowledge to fix any problems that might appear with your POS Systems.
Please checkout our most affordable Support plans in the industry.

Per Incident

$45per incident ( 1h limit)

  • Help Only When You need it
  • Response within Minutes*
  • Available M-F, 9am-6pm EST
  • Phone Support
  • Remote Connection Support
  • Help with POS Software
  • Help with POS Hardware

Monthly Email Support

$15per month after 1st Month for $35

  • 35$ Sign Up includes 1st Month
  • Response within 24h
  • Available 24/7
  • Unlimited Support
  • Help with POS Software
  • Help with POS Hardware
  • Cancel Subscription at any time

Monthly Phone & Remote

$35per month after 1st Month for $65

  • 65$ Sign Up includes 1st Month
  • Response within Minutes*
  • Available M-F, 9am-6pm EST
  • Unlimited Email Support
  • Unlimited Phone Support
  • Unlimited Remote Connection Support
  • Help with POS Software
  • Help with POS Hardware
  • Cancel Subscription at any time

Menu Programming

$65per Hour (approx. 100 products)

  • Company Info Input
  • Receipt Info Input
  • Up to 10 Employees
  • Approx. 100 products
  • Save Hours of your time
  • Valid for Maid Software only

*Response within Minutes valid only through working hours, from Monday to Friday, from 9am to 6pm – Eastern US Time

Industry leading warranty lengths – all products 3 Year Warranty Click here for details.
Free 2-Day Advanced Replacement comes standard across our entire product line.

  • Free Phone Tech Support, 24 hours a day, 365 days a year! Click here for details.
  • US-Based POS-X Technicians.
  • Receive help when it matters the most.
  • Resolve hardware issues any time of day.
  • Remote desktop troubleshooting
  • Free Lifetime Customer Support
Downloads Need to find a driver, utility software, or a manual for your POS-X product? You will find what you need in our Downloads area. Access all available downloads for the Complete Line of POS-X products.
» Visit Downloads Area
Videos Can’t quite figure out how to calibrate your touch screen? Need help knowing how to disable the USB power management? Access all of our videos for our complete line of POS-X products.
» Visit Videos Area
Forum Our Support Forum is an interactive central location for all support information and troubleshooting. Our technical support team actively updates all known issues as well as answers to the most common configuration questions. Login to post your own questions or answer questions posted by others.
» Visit Support Forum
Email Need specific support for issues not covered in our forums or need to request a product repair? Fill out our support request form and a technical support specialist will contact you regarding your issue.
» Submit Support Request
24/7 Phone Support Our US-based technical support representatives are available 24 hours a day, 365 days a year for telephone support. Regular hours are M-F from 6:00am-4:30pm PST and after-hours support is available at all other times for time-sensitive needs. 360.738.8433 | 800.790.8657
» Learn More
Online Chat Our knowledgable support representatives are available to chat from 6:00am-4:30pm PST.
» Click here to chat
Warranty At POS-X, we back all our products with industry leading Warranties and Support. Find out all you need to know about our warranty lengths, additional coverage options, and more.
» View Warranty Details
Remote Login Our highly skilled tech support agents can remotely access any computer or POS terminal connected to the internet. Call 360.738.8433 to speak to an agent and open a Remote Login session.
» Connect to Remote Login Session